Introduction and Definitions
These Repairer Terms and Conditions (“Terms“) govern the relationship between Axioma Europe Ltd (“Axioma”, “we,” “us,” or “our“) and repairers (“you” or “Repairer“) who use the AXIOMA platform to provide vehicle repair and maintenance services (the “Services“) to customers (“Drivers“). By registering as a Repairer on our platform, you agree to be bound by these Terms.
In these Terms, the “AXIOMA Service” refers to the platform and services we provide, which include connecting Drivers with Repairers, facilitating service Bookings, providing Job Estimates, and processing payments.
A “Job Estimate” is the estimate which we create for the repair work required for a particular Driver and which we make available to a Repairer through our platform.
A “Booking” is the contract formed when you accept a Job Estimate. It is a contract which you enter into directly with the Driver. We are not a party to any Booking contract.
As a Repairer, you agree to:
We will provide you with Job Estimates and, where Bookings are created, payment processing services. However, we cannot and do not guarantee a specific volume or frequency of work.
Quoting and Pricing
We calculate Job Estimates based on our expert assessment of photos that Drivers provide. If a job requires a small amount of additional work beyond the initial estimate, you agree to accept the risk and perform the additional work without extra compensation. However, if the additional work required is significant, you should promptly notify the Driver and us, so we can renegotiate the terms with the Driver on your behalf.
Repair Scheduling and Timeliness
Once a Booking has been created, it is your responsibility to contact the Driver promptly to schedule a repair date. To maintain a high standard of service, we require that you schedule the repair within a reasonable time frame and no later than 24 hours following the Booking, except where delay by the Driver makes this impossible . Delays in scheduling the repair may negatively impact our service’s reputation and may result in termination of your access to the Axioma platform. We reserve the right to monitor and enforce compliance with this requirement at our discretion.
Lifetime Warranty on Repairs
Our liability to you is limited to direct losses resulting from our breach of these Terms, capped at £10,000 or the total amount paid to you for the relevant job, whichever is lower. We are not liable for any indirect, incidental, or consequential losses.
You agree not to circumvent our platform by entering into separate agreements with Drivers. If you breach this clause we shall be entitled to impose a compensation charge of £1000, which you agree represents a reasonable estimate of our likely loss caused by your breach.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.