Frequently asked

All you need to know about the Axioma SMART repair service

Our Mission

To provide customers with a fair assessment of their damage.
To provide craftsmen in the motor industry with fair wages for their work.
To reduce the impact of the motor trade on the environment.

What is a SMART repair on a car?

SMART repair is the process of repairing a small area of your vehicle to make it look as good as new again, without replacing a whole panel. It’s a service designed to make your life easier and cut costs.

What kind of damage can you repair?

We can repair most dings, dents, scratches, and scuffs on car panels and bumpers. Our expert technicians have years of training in body shops and can repair most paint damage provided there is no heavy, structural damage to the car. We are an environmentally-friendly company and will always try to repair rather than replace parts.

What is needed to carry out the work?

Our repairers need space for their van, at least 3ft on either side of the car, and access to electricity to carry out the work. If you don’t have access to an electrical outlet, we can arrange to send a repairer fitted with a generator. Please be mindful of the fact that not all repairers carry them, so this is subject to where you are.

How long does the repair take?

The length of time it takes to repair your car depends on the extent of the damage. Bumper scuffs and light panel scratches will typically take 2 to 3 hours to fix.

Will my colour match?

During the car scratch repair process, an accurate color match is obtained using a Spectrophotometer, matching the manufacturer’s finish. We can then replicate the color with our specialist range of tints. So, whether you need one car wheel arch scratch removed, or multiple bumper scuffs repaired, the work can be undertaken in a relatively short amount of time, restoring your car paintwork to a high quality.

What SMART repair technique do you use?

Here are the steps we take to repair scratches and scuffs:

  1. Clean and dry the area to remove dirt and waxes that may interfere with the repair

  2. Carefully cover neighbouring panels and details like lights, badges and moulding to protect them

  3. Sand back the damaged area to reveal paint and primer layers – we rebuild the colour layer by layer for a high-quality finish

  4. Prime with a grey base and cure with an infrared lamp or blower

  5. Apply the paint in thin layers with a spray gun, heating it to dry between each application

  6. Cure the entire area with an infrared lamp or blower

  7. Allow to cool, then remove any paint nibs with extremely fine grain paper

  8. Polish and buff the panel

Do SMART repairs last? How long is the repair guaranteed? ​

Our paintwork comes with aΒ lifetime guarantee, so you can rest assured that your car will look as good as new for years to come.

Is SMART repair the same as Paintless Dent Removal? (PDR)

PDR is a type of car repair that removes minor dents where the paintwork is not damaged. It involves accessing the back of the damaged panel and using special tools to ‘massage’ out the dent. We do carry out these types of repairs and we can guarantee the quality of the repair.

What is SMART repair insurance?

SMART repair insurance is a specialized motor insurance policy that covers mild scratches, scuffs, and dents on your car. Typically, you will pay an annual premium and be covered for a specific set of damage (read the fine print as this set of damage can be quite limited in breadth).

How much will my SMART repair cost?

We don’t provide a pricing grid, however, for bumper scuffs / scrapes you are likely to pay between Β£130 and Β£180 depending on damage and location. Panel damage will typically range between Β£160 and Β£230 depending on location and severity.

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